1. Full 12-Month Coverage Overview
Every handset sold by lukylike134 Mobile & Tech is covered by our comprehensive 12-month UK hardware warranty from the date of dispatch. If any hardware defect or component failure arises during normal domestic use, we will inspect, repair, or replace the device free of charge.
What Is Covered:
- Logic Board & CPU/GPU: System crashes, boot loops, or overheating under standard load.
- OLED / LCD Displays: Touch digitizer failure, dead pixel lines, or backlight issues.
- Battery Health Guarantee: Replacement if capacity degrades below 80% during the warranty period.
- Cameras & Sensors: Autofocus failure, optical image stabilisation malfunction, Face ID / Touch ID sensors.
- Connectivity & Audio: 5G/LTE modem dropouts, Wi-Fi antenna, Bluetooth, microphones, and earpiece speakers.
2. 30-Day Money-Back Guarantee
Under the UK Consumer Rights Act 2015, if you are not 100% satisfied with your smartphone's cosmetic grading or performance, you may return it within 30 days of delivery for a full refund or direct exchange. We provide pre-paid Royal Mail Tracked return labels.
3. Returns & Claims Procedure
- Email our support desk at
support@lukylike134-phones.pages.dev with your Order Reference and IMEI.
- Our technical team will provide a Royal Mail Tracked 24 pre-paid shipping label within 2 hours.
- Backup your data and remove iCloud / Google Account lock prior to shipping.
- Ship the handset securely to our testing facility: Gregory Close, Harlaxton, Grantham, NG32 1JG, UK.
- Turnaround time for diagnostic inspection and repair/replacement is strictly within 48 business hours.